Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Infineum ("Company," "we," "us," or "our") regarding your use of our AI integration services and website.

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use our services or website.

2. Definitions

• "Services" refers to all AI integration services, consulting, development, and infrastructure deployment services provided by Infineum.
• "Client" refers to any individual or organization that engages our services or uses our website.
• "Deliverables" refers to any work products, documentation, code, or systems provided as part of our services.
• "Agreement" refers to these Terms together with any service-specific agreements or statements of work.
• "Confidential Information" refers to proprietary or sensitive information disclosed by either party.

3. Service Description

Infineum provides AI integration services including:

• AI Value Discovery: Assessment and identification of AI opportunities
• Image Recognition Development: Custom AI model development for image analysis
• Scalable AI Infrastructure: Cloud platform deployment and configuration

Services are provided on a project basis with scope, deliverables, and timelines defined in separate statements of work or service agreements. We reserve the right to modify our service offerings at any time.

4. User Eligibility and Accounts

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use our services. By engaging our services, you represent and warrant that you meet these requirements.

If you are entering into this agreement on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

5. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information necessary for service delivery
• Designate authorized personnel to make decisions and provide approvals
• Provide timely feedback and responses to requests for information
• Ensure necessary data access and system permissions for implementation
• Comply with all applicable laws and regulations in your use of our services
• Maintain confidentiality of any access credentials or sensitive information we provide
• Not use our services for any unlawful or prohibited purposes

6. Payment Terms

6.1 Pricing and Fees

Service fees are specified in our pricing structure or in individual service agreements. All prices are quoted in Malaysian Ringgit (RM) unless otherwise stated. Prices are subject to change with 30 days' notice for future engagements.

6.2 Payment Schedule

Payment terms will be specified in the relevant service agreement. Unless otherwise agreed:

• Discovery engagements: 100% payment upon engagement confirmation
• Development projects: 50% upfront, 50% upon completion
• Infrastructure deployments: 40% upfront, 40% at milestone completion, 20% upon final handover

6.3 Late Payments

Invoices are due within 14 days of issuance. Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less. We reserve the right to suspend services if payment is more than 30 days overdue.

7. Intellectual Property Rights

7.1 Client Data and Materials

You retain all rights to data, content, and materials you provide to us. By providing such materials, you grant us a non-exclusive license to use them solely for the purpose of delivering services to you.

7.2 Deliverables

Upon full payment, you receive ownership of custom deliverables created specifically for you, including AI models trained on your data, custom code, and documentation. This ownership is subject to our retention of rights to:

• Pre-existing intellectual property and tools used in service delivery
• General methodologies, frameworks, and know-how
• Derivative works for our internal use or other clients

7.3 Our Property

We retain all rights to our website, branding, methodologies, and proprietary tools. You may not copy, modify, or redistribute our intellectual property without written permission.

8. Confidentiality

Both parties agree to maintain confidentiality of proprietary information disclosed during the course of our relationship. This obligation includes:

• Not disclosing confidential information to third parties without consent
• Using confidential information only for purposes related to the services
• Implementing reasonable security measures to protect confidential information

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law. Confidentiality obligations survive termination of services for three years.

9. Disclaimers and Limitations

9.1 Service Disclaimer

Our services are provided "as is" without warranties of any kind, express or implied. While we strive for accuracy and reliability, we make no guarantees regarding:

• Specific performance metrics or outcomes from AI implementations
• Uninterrupted or error-free operation of delivered systems
• Compatibility with all third-party systems or future technology changes

9.2 No Professional Advice

Our services and recommendations are technical in nature. We do not provide legal, financial, or business strategy advice. You should consult appropriate professionals for such matters.

9.3 Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from our services shall not exceed the fees paid for the specific service that gave rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages including loss of profits, data, or business opportunities.

10. Indemnification

You agree to indemnify and hold harmless Infineum, its officers, employees, and contractors from any claims, damages, or expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of third-party rights through your use of deliverables.

11. Termination

11.1 By Either Party

Either party may terminate a service agreement with 30 days' written notice. Early termination may result in payment obligations for work completed to date.

11.2 For Cause

We may immediately terminate services if you:

• Fail to make required payments
• Breach material terms of the agreement
• Engage in unlawful conduct

11.3 Effects of Termination

Upon termination, you must pay for all services rendered to date. Obligations regarding confidentiality and intellectual property survive termination. We will provide deliverables for work completed and paid for.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Before pursuing formal legal action, parties agree to attempt resolution through good faith negotiation for 30 days. If negotiation fails, disputes may be submitted to mediation before proceeding to litigation.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any service-specific agreements, constitute the entire agreement between the parties and supersede all prior communications and understandings.

13.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

13.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to a successor entity.

13.5 Force Majeure

Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, pandemic, or government actions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes become effective upon posting to our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of modified Terms. We will notify clients of material changes via email when possible.

15. Contact Information

For questions or concerns regarding these Terms, please contact us: